Frequently Asked Questions

Everything you need to know about shopping with Rosebank Garden Centre.

How are live plants packaged for shipping?

We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage during transit, ensuring your plants arrive healthy and ready to thrive.

What is your return policy for garden furniture?

You can return garden furniture within 30 days of delivery, provided it is in its original packaging and unassembled. Please contact our support team to arrange a collection.

Do you offer local delivery for heavy items like compost and stones?

Yes, we provide local curbside delivery for bulk items. Delivery fees are calculated at checkout based on your distance from our main garden centre.

Are your outdoor plants covered by a guarantee?

All our hardy perennial plants come with a 2-year growth guarantee. If a plant fails to thrive despite proper care, we will offer a replacement or a store credit.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our nursery, you will receive an email with a tracking link to monitor its journey to your doorstep.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.